• Attend Client complaint via Phone, E- mail, toll free number.
• Check the record of the product in the system & accordingly register complaint.
• Inform complaint number to client / Visiting charges.
• Coordinate with Project Execution, Accounts, Stores, Production & Field Service Engineer dept. for prompt service to client.
• Guide FSE for preparing service report during service visit as per site situation.
• Study the previous day FSE reports & take appropriate action, like spares quote, Proforma Invoice, invoice request to account dept., spare part request to store dept. for replacement materials, AMC Proposal, Safety concerns awareness to clients, complaint closer mail.
• Encourage client to participate in GAPL Customer Satisfaction survey.
• Coordinate with FSE & Project Execution dept. for bringing back replacement materials at GAPL Stores.
• Follow up of Spare quote, AMC Proposal, Proforma Invoice, Outstanding spares payment follow – up
• Handle the 24 x 7 toll – free number.
• Arrange AMC visit as per due date.
• Maintain the complaint list record.
• Highlight the frequent product complaint to seniors & provide the solution to client.
• Prepare RCA reports, complaint analyses report.
• Check the daily complaint photos which is shared by Engineers & educate client if any concerns.

Qualities required:

• Good written communication skills (especially in English).
• Excellent communication skills not required in English.
• Convincing and persuasion.
• Tactful.
• Product Knowledge.
• Negotiation skills.
• Computer proficiency in MS – Excel, Word, Outlook.
• Commercial Knowledge.

About company :

High Speed Industrial Doors | Dock Levelers and Dock Shelters | Motorised Rolling Shutters | Aircraft Hangar Doors and Shipyard Doors

We firmly believe these products to be the most technically advance systems in the market for almost any application you might envision.

With more than 70% market share in India, Gandhi Automations Pvt Ltd is the only company in the above field with a national presence through a network of branch offices with proper back up support for installation and servicing. We have huge team of committed and diligent engineers & technicians; many of them are trained at advance training centers in Europe for this purpose.

Gandhi Automations Pvt Ltd is India's No.1 Entrance Automation and Loading Bay Equipment Company.

This widely recognized position has been achieved over years of hard work, innovation, commitment to quality and reliable customer service. The company has spread its presence around the globe and is certified to ISO 9001 : 2015, ISO 14001 : 2015 & ISO 45001 : 2018 by TUV Nord.

Since its inception in 1996 Gandhi Automations has been specializing in designing, manufacturing, exporting and installing products that are hassle-free and easy to operate. The products conform to the highest safety standards complemented with reliability and energy efficiency.

Product development at Gandhi Automations is a continuous process. To ensure superior quality and operational efficiency the company has a state-of-the-art manufacturing & warehousing facility of 5,00,000 sq ft near Bhiwandi (40 km N-E of Mumbai, India).

Our commitment to service begins with the client's initial enquiry, and is paramount through the stages of design, manufacture, sales, installation, and subsequent service of the commissioned products. The company is driven by business and undergirded by an efficient customer care team that offers a 24x7 service.

Gandhi Automations Pvt Ltd is proud to carry the finest in :

• High Speed Industrial Doors
• Dock Levelers and Dock Shelters
• Motorised Rolling Shutters
• Aircraft Hangar Doors and Shipyard Doors

We firmly believe these products to be the most technically advance systems in the market for almost any application you might envision.

With more than 70% market share in India, Gandhi Automations Pvt Ltd is the only company in the above field with a national presence through a network of branch offices with proper back up support for installation and servicing. We have huge team of committed and diligent engineers & technicians; many of them are trained at advance training centers in Europe for this purpose.